Orders are typically processed within 1–3 business days and shipped shortly after.

Delivery times may vary depending on your location, but most customers receive their order within 5–10 business days.

You will receive a shipping confirmation email with tracking details once your package is on its way.

If your tracking information shows that your order has been delivered but you haven’t received it, please first check with your local carrier or delivery service to confirm the delivery status. In some cases, packages may be left with a neighbor, front desk, or mailroom.

If your tracking information indicates that your order has been delivered but you have not received it, please check with your carrier or contact support global@genalab.co.kr.

If your tracking information has not updated for several days, or if your order is marked as delivered but has not been received, please contact the courier directly using the tracking number provided in your shipping confirmation email.

If additional assistance is needed, our Customer Support Team is available to help resolve the issue and ensure your order is delivered successfully.