FAQ

We ship directly from our headquarters in South Korea to ensure product authenticity and freshness.

• Order Processing: 1–3 business days.
• Standard Shipping (K-Packet/EMS): 7–14 business days.
• Express Shipping (DHL/FedEx): 3–7 business days.

*Note: Delivery times may vary during holiday seasons or due to customs clearance procedures in your country.

Import duties and taxes depend on your country's customs regulations.
Generally, customers are responsible for any customs fees or import taxes incurred upon delivery. We recommend checking your local customs policy before ordering to avoid unexpected charges.

Once your order is dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a link to track your package in real-time. Please allow up to 24 hours for the tracking status to update.

We accept returns within 30 days of delivery.

• Change of Mind: Products must be unopened, unused, and in original packaging. Return shipping costs are the customer's responsibility.
• Damaged/Wrong Item: Please contact us immediately. We will cover all shipping costs and provide a full refund or replacement.

To initiate a return, please contact our support team at global@genalab.co.kr.

We apologize for the inconvenience. Please take photos of the damaged box and product immediately and email them to global@genalab.co.kr within 7 days of delivery. We will resolve the issue as quickly as possible.

PDRN (Polydeoxyribonucleotide) is DNA extracted from salmon germ cells, which is a 95% match to human DNA. This high compatibility allows it to:

1. Activate the skin's natural regeneration cycle.
2. Repair damaged skin barriers.
3. Boost collagen production for elasticity.

Genabelle uses high-concentration PDRN formulated in collaboration with dermatologists to ensure maximum absorption and efficacy compared to standard products.

Yes, absolutely. PDRN is a stable ingredient that works well with active ingredients.

• Expert Tip: Apply the PDRN Rejuvenating Toner and Ampoule FIRST. This calms and hydrates the skin, creating a protective buffer before you apply strong actives like Retinol or high-concentration Vitamin C, reducing the risk of irritation.

Yes. In fact, PDRN was originally used in medicine for wound healing. It is highly recommended for:

• Soothing acne inflammation and redness.
• Accelerating skin recovery after dermatological procedures (Laser, MTS, Peeling).
• Strengthening thin, sensitive skin barriers.

Genabelle's PDRN line is formulated with EWG Green Grade ingredients and is dermatologically tested to be hypoallergenic. However, as every individual's condition varies, we recommend consulting with your physician before introducing new skincare products during pregnancy or breastfeeding.

To achieve the signature "Glass Skin" look, we recommend this routine:

STEP 1: PDRN Rejuvenating Toner
Apply immediately after cleansing to prep skin texture and hydration.

STEP 2: PDRN Vita Toning Ampoule
Apply 2-3 drops to target dullness and boost regeneration.

STEP 3: PDRN Rejuvenating Cream
Massage gently to lock in moisture and active ingredients.